Cancellations and Refunds

Last updated: April 2019

Therapy Appointments

You can cancel your therapy appointment and receive a full refund up to 2 working days before your appointment time.  Our cancellation policy stipulates less than 2 working days’ notice results in the full fee being incurred.

For Online Clients

This service is for adults only (over the age of 18). It is not suitable, if you are having thoughts about harming yourself in any way, or if you have thoughts about ending your own life.

Privacy

Mountain Healer  take your privacy seriously. As with face to face therapy, we keep notes of your progress to date. These are stored securely and are encrypted.

Retreat Bookings

You can cancel your retreat space and receive a full refund up to 14 working days before your retreat.  Our cancellation policy stipulates less than 14 days notice results in the full fee being incurred. An alternative agreement can be reached to transfer payment of booked retreat to another date of the same retreat.

Refund Policy

All sessions can be cancelled and you will be given a refund in full, with no questions asked, provided you give the appropriate notice as mentioned in Cancellations Policy.

Sessions cancelled with less notice, incur the full fee.

Once orders are placed, no order cancellations and refunds will be given. Unfortunately no refunds will be given on returned products once the seal is broken.